Summary
Knowledgeable and diverse Computer Systems Support Technician with 15 years experience assembling, configuring, and servicing desktop and laptop computers. Functioned in multiple roles in a small IT organization supporting users and offices in multiple locations. Skilled in troubleshooting and resolving hardware, operating system, and software problems. Familiar with Windows 95/98, Windows 2000, Windows XP, and Linux operating systems.
| • Help desk support |
• Desktop and laptop repair |
| • Software installation and configuration |
• Backup and recovery operations |
| • Network Support |
• Testing Software/Hardware |
Career History
| Systems Specialist |
1999-2009 |
| Motoman, Inc. |
|
| West Carrollton, OH |
Provided computer support for employees at locations in the United States, Canada, Mexico, and Brazil
- Provided primary Help Desk support and direct technical assistance for over 450 local and remote employees
- Assisted Network Administrator in maintaining corporate wide-area and local-area network infrastructure
- Installed client software on over 300 computers during a company-wide migration to the Novell GroupWise email system
- Configured new and redistributed computer systems using Novell ZENWorks, Symantec Ghost and traditional installation methods
- Coordinated warranty and non-warranty repairs of computer assets with vendor support staff and local repair facilities
- Reduced repair costs by obtaining parts and repaired out of warranty desktop and notebook computers in-house
- Managed tape backup and data recovery for over 40 servers at corporate headquarters using Backup Exec and Commvault software
- Worked closely with vendors in the deployment of Novell ZENworks configuration management software
- Worked closely with vendors in the deployment of Commvault disaster recovery/backup system
- Provided network and telephone system support to Stillwater Technologies at shared facility
| PC Configuration Technician for Motoman, Inc., West Carrollton, OH |
1999-1999 |
| Tek Systems |
|
| Cincinnati, OH |
|
Configured and deployed computer systems
- Configured and installed desktop computer systems throughout corporate headquarters to replace aging MacIntosh systems and to ensure Year 2000 compliance
- Performed troubleshooting and servicing of computer systems and printers
- Created and applied disk images for generic and specialized desktop configurations
| PC Configuration Technician for Speedway-SuperAmerica, Enon, OH |
1999-1999 |
| Tek Systems |
|
| Cincinnati, OH |
|
Configured and deployed computer systems
- Configured and installed desktop computer systems throughout the corporate headquarters to support facility expansion, hardware upgrades and resource redistribution
- Created and applied disk images for generic and specialized desktop configurations
- Performed troubleshooting and diagnostic testing of computer systems
| Software Tester for Lexis-Nexis, Dayton, OH |
1999-1999 |
| Manpower Technical |
|
| Dayton, OH |
|
Performed testing of Lexis-Nexis software products
- Tested software and Web-based products for defects using established test plans and ad hoc testing methods
- Developed and applied test cases for Web-based software products and provided defect reports to developers
| Computer Technician |
1999-1999 |
| Manpower Technical |
|
| Dayton, OH |
|
- Various one-day assignments installing Point-of-Sale systems and computers in the Dayton area
| Technical Specialist I |
1998-1998 |
| MacAulay Brown, Inc. |
|
| Beavercreek, OH |
|
- Developed Visual Basic front-end application for SQL server-based database in support of a DoD project
- Configured desktop systems for use at remote sites in support of the project
| PC Configuration Technician |
1993-1998 |
| United Computer Resources, Inc. |
|
| Kettering, OH |
|
Assembled, configured, tested, and serviced custom computer systems
- Assembled, configured, tested, and serviced custom computer systems for corporate, education, government and individual clients
- Streamlined and automated configuration and testing operations, reducing the total build time by 25 percent and increasing productivity
- Created an in-house manual for assembling, configuring and testing new systems, establishing standard procedures for the Configuration Department
- Developed, implemented and applied quality control standards for new systems, reducing the Configuration Department's failure rate to less than five percent
Education
- Miami-Jacobs College, Dayton, OH
- Associates Degree of Applied Science in Network Engineering
-
- Wright State University, Dayton, OH
- Eighty percent of Bachelor of Science, Computer Science degree
Professional Development
- United States Air Force
- Retired with over 20 years of service
- Master Sergeant, Communications Security Analyst
-
- Microsoft Certified Systems Engineer, 2001
- Cisco Certified Network Associate, 2001
- Computing Technology Industry Association Network+, 2000
- Computing Technology Industry Association A+ Certified Service Technician, 1998
-
- Administer a small, mixed environment, client-server, Windows domain